Advanced Mediation Training

The Workshops | Who Should Attend | Meet the Trainers | Registration Information

photo of mediationNext training dates (spring 2013) TBA

The Conflict Resolution Program at the University of Delaware and the Children's Beach House are pleased to invite you to attend one or more of these interactive workshops.  Each session is aimed at improving the skills of practicing mediators or individuals who have previously completed basic mediation training.

Each workshop is a combination of lecture, discussion and practice.  Our goal is to share practical skills and techniques that we have found useful in mediation.

go to top of pageThe Workshops

March 15—Managing Conflict & Emotions
You will learn the five styles of conflict management and how they impact your relationships and ability to resolve conflict. You will also explore what triggers emotions, what those emotions mean, and how to handle them.  Plus, you will explore your biases and boundaries and learn how they influence the mediation process.

March 22—Dealing with Difficult Dynamics
Even if you expect the unexpected, you are bound to experience someone or some behavior that leaves you at a loss for how to respond.  In this workshop we will focus on difficult behaviors and situations that mediators might experience and techniques to address them.

April 12—Tools for Overcoming Impasse
This workshop will focus on the art of questioning and other techniques for moving beyond an impasse.  We will explore what an impasse looks like and what it means to the disputants and the mediators.  Plus, we will explore the dynamics of caucusing and weigh the pros and cons of utilizing this in a facilitative mediation process.

April 26—The Art of Reframing
This workshop will focus on reframing, summarizing, and addressing loaded language. We will use the Ladder of Inference to explore how experience and assumptions can impede our work. Participants will also have the opportunity to practice moving disputants from individual issues to joint problems to be resolved using the issue checklist.

go to top of pageWho Should Attend?

Mediators who want to…

  • hone their skills
  • increase their ability to manage difficult dynamics that arise during mediation
  • interact with and learn from other mediators
  • build capacity to mediate effectively and confidently

Each workshop is $75.00 plus an additional $10* per workshop for CEUs or CLEs

*Our applications to offer Delaware Continuing Education Units (CEUs) and Continuing Legal Education credits(CLEs) are pending approval.  Please call the Conflict Resolution Program (302-831-8158) if you are interested in receiving either of these. 

If you have questions about the training or registration, call CRP (302-831-8158) or e-mail Kathy Wian.

go to top of pageMeet the Trainers

Jennifer Clement, Director, Delaware Center for Youth Development
Jennifer joined the staff at the Children’s Beach House as the first director of the Delaware Center for Youth Development in 2006. Jennifer has extensive training experience and has presented at Association for Childhood Education International, California School-Age Consortium, National Alliance for Black School Educators, and many more. In the past five years, Jennifer has completed over 985 facilitation hours with various nonprofit organizations. In 2010 Jennifer was certified as a Bridges Out of Poverty trainer and worked with more than 1,400 individuals across the state of Delaware.

Fran Fletcher, Assistant Policy Scientist, Conflict Resolution Program
Fran is an Assistant Policy Scientist in the Institute for Public Administration's Conflict Resolution Program in the at the University of Delaware.  After receiving her B.S. from Wilmington University in Human Resources Management, her work as a human resources professional led her into the field of Alternative Dispute Resolution (ADR), specializing in mediation, facilitation, and arbitration. Fran has conducted over 5,000 hours of ADR training, coaching, arbitration, and mediation services in the areas of neighborhood/community, criminal and civil, landlord/tenant, family court, work place, consumer, and vocational rehabilitation.  She has received certification in elder and special-education mediation and lemon-law arbitration. With the Conflict Resolution Program, she not only manages a state-wide mediation and facilitation system for special-education services but provides services in the areas of strategic planning and development, public forums, civic engagement, focus groups, and public- and private-meeting facilitation, as well as building effective communication, teaching decision-making strategies, and forming teams.

Kathy Murphy, Coordinator and Policy Scientist, Conflict Resolution Program
Kathy has worked at the University of Delaware since 1994.  As a mediator, trainer, and facilitator, she has worked with parents, educators, and advocates; state and local governments; and nonprofit organizations. She has mediated disputes in many arenas, including education, special education, the environment, campus, community, family, courts, custody, and government.  She has participated in advanced mediation training for eldercare, divorce, special-education, environmental, and custody disputes.   She participated in advanced facilitation training through Open Space Technology, Future Search, Harvard Law Program on Negotiation, the Center for Positive Change, and the National Issues Forum Institute. She has a secondary faculty appointment in the School of Public Policy & Administration Policy, where she teaches "Introduction to Basic Conflict Resolution Skills" and "Collaborative Leadership" courses.  She received a Master of Public Administration degree from the University of Delaware and an undergraduate degree in Business Administration. 

go to top of pageRegistration Information

Spring 2013 Dates to be Announced

View/download 2012 Advanced Mediation Workshops flyer (7.6MB - PDF) PDF icon

Note: Pending approval, Delaware CEUs and CLEs will be available for an additional fee of $10 per workshop.