Training Cancellation Policies

Policies regarding cancellations, transferring a registration to a future training and substitution.

Cancellation Policy

Cancellations are accepted in writing via mail, email, or fax (contact information is listed below).  For a full refund, written cancellations must be received 15 business days prior to the start date of the training.  Cancellations received 7 business days, prior to the start date of the training, are entitled to a 50% refund. Cancellations received less than 7 business days, prior to the start date, are not entitled to a refund. This policy is due to the high level of customization involved in our trainings which is based on the number of people that have registered and space limitations. If a program is canceled by the University, a full refund will be provided.

Transfer Policy

Participants may transfer a registration to another CRP training. Transfers are accepted in writing via mail, email, or fax (contact information is listed below). Transferred credit for future training is valid for 12 months from the time of the original training. Transfers may be made up to 15 business days prior to the training start date for no fee. Transfers can be made up to 7 business days prior for a fee of $100 and less than 7 business days prior for a fee of $200. If a program is canceled by the University, a transfer can be made for a future training with no fee. Transfers cannot be made after the training has started.

Substitution Policy

Substitutions are accepted in writing via mail, email, or fax (contact information is listed below) by providing the name of the current registrant and the name of the substitute. Substitutions may be made up to 15 business days prior to the training for no fee. Substitutions can also be made up to 7 business days prior to the training for a fee of $75 and less than 7 business days prior for a fee of $150.  Substitutions cannot be made after the training has started.

Days Prior to Training

Cancellation Fee

Transfer Fee

Substitution Fee

15 business days prior

100% refund

$0; transfer is valid for 12 months

$0

7 Business days prior

50% refund

$100; transfer is valid for 12 months

$75

<7 Business days prior

no refund

$200; transfer is valid for 12 months

$150

Contact Information

To request a cancellation, transfer, or substitution contact Fran Fletcher in writing via mail, email, or fax:

Jessica Velez
Conflict Resolution Program
University of Delaware
177B Graham Hall
Academy Street
Newark, Delaware 19716

Email: jessicav@udel.edu
Fax: 302-831-8158