jflynn@udel.edu e-mail
302-831-4658 phone/voice-mail
302-831-3488 fax
180 Graham Hall | University of Delaware | Newark, Delaware 19716-7380
Education | Research and Professional Interests | Experience | Honors | Recent Courses Taught | Selected Publications | Presentations
EducationEdD, University of Delaware 1997, Educational Leadership
MPA, University of Baltimore 1977, Organizational/Human
Resource Development
MA, Niagara University 1969, Political Science
BS, Mount St. Mary's College 1967, Economics
and American History
Research and Professional Interestshuman resources management, organizational leadership, staff development, quality improvement, strategic planning
Experience2005–present
Director, Master of Public Administration (MPA) Program, School of Urban Affairs and Public Policy; Assistant Professor and Associate
Policy Scientist, Institute for Public Administration,
University of Delaware
2001–2005
Assistant Professor and Associate
Policy Scientist, Institute for Public Administration,
University of Delaware
1994–2001
Associate Policy Scientist, Institute
for Public Administration, University of Delaware
1991–1992
Special Advisor, Legislative Joint Committee on
State Employees Classification and Compensation System
1989–1994
Chair, Personnel Advisory Committee, United Way
of Delaware
1987–1994
Director of Employee Services, University of Delaware
1983–1987
Assistant to the Vice President for Employee Relations,
University of Delaware
1983–1985
Assistant to the Vice President for Training and
Special Projects, University of Delaware
1981–1983
Director of Employment and Training, University
of Delaware
1979–1981
Training and Staff Development Administrator, University
of Delaware
1975–1979
Associate Director, Maryland Management Development
Center
1972–1975
Employee Benefits Specialist, Maryland Department
of Personnel
HonorsU.S. State Department Fulbright Senior Specialist Program Participant, Babes-Bolyai University, Cluj, Romania, Spring 2009.
University of Delaware Professional Merit Award, 2000
Recent Courses TaughtUAPP837—Public-Sector Human Resources Management
UAPP860—Internship Seminar
Selected Publications“Delaware Department of Transportation Succession Planning Project,” with Marcia Scott and Thomas Friedman (Spring 2005). Funded through the Delaware Center for Transportation (DCT), this project examined the need for a systematic, department-wide strategy to transfer institutional knowledge to the next generation of DelDOT professionals; identifying appropriate “best practices” among other state transportation agencies; evaluating the pros/cons of developing in-house staff competency versus utilization of external consultants; and, conducting preliminary staff analysis.
“Delaware State Personnel Office (SPO) Research Project: Phase II Report,” with Kathryn Denhardt, Amy Lazor, and Elena Settles, includes a proposed curriculum for a SPO-sponsored Human Resources Certificate Training Program and action plans for implementing major recommendations incorporated in the Phase I Report (March 2003).
“Delaware State Personnel Office (SPO) Research Project: Phase I Report,” with Maria Aristigueta, Kathryn Denhardt, Susan Keene, Amy Lazor and Elena Settles, included eleven recommendations centered on: expanding SPO’s training and consultant roles to agencies; implementing a system of greater agency accountability; and strategies to streamline employment practices (June 2002).
“Delaware Department of Education Customer Satisfaction Survey (Preliminary Report),” report on the initial results of individual interviews and focus group activities involved in the development of a customer satisfaction survey for the Delaware Department of Education (summer 2000).
“City of New Castle Personnel Policies and Procedures Manual,” a comprehensive manual detailing policies in the areas of employee benefits, leave, work practices and general human-resource management for non-police municipal staff, developed through a contract with the Institute for Public Administration, University of Delaware (November 1998).
“Town of Smyrna Employee Performance Evaluation Policy and Plan,” an evaluation form and accompanying pamphlet describing the evaluation process as well as the roles of the supervisor and the employee in that process (March 1998).
“T2 Center Evaluation Report, 1997,” with Kathryn G. Denhardt and Michael S. Jackson, an evaluation of the Delaware Department of Transportation’s Technology Transfer Center, prepared under a contract to the Institute for Public Administration, University of Delaware (May 1997).
“Strategic Planning Guidelines: Shaping Delaware’s Future,” with Kathryn G. Denhardt and Stephanie Seramone Gopp, Manual and Training Guide outlining the strategic planning process to be utilized by Delaware state agencies in preparing their annual budget submission to the General Assembly, prepared under a collaborative arrangement between the State Office of the Budget and the Institute for Public Administration, University of Delaware (October 1997).
“Town of Smyrna Personnel Policies and Procedures Manual,” a comprehensive manual detailing policies in the areas of employee benefits, leave, work practices and general human resource management, developed through a contract with the Institute for Public Administration, University of Delaware (November 1996).
“Front-End Analysis: Aligning Library Planning, Resources, and Commitment to ILS Staff Training,” with Stuart J. Glogoff, in Training Issues and Strategies in Libraries (The Hawthorn Press, Inc 1990), 13-26.
“Developing a Systematic In-House Training Program for Integrated Library Systems,” with Stuart J. Glogoff, College & Research Libraries 48 (November 1987), 528-536.
Reviews and Special Contributions
Lead author for Special Section - Dealing with Succession Planning: “Designing a Practical Succession Planning Program,” PA Times (May 2006).
Peer Review of “Human Resources Management
for Public and Nonprofit Organizations” (First Edition
– 1997) by Joan E. Pynes. Wrote peer review of first
edition of Professor Pynes’ text for Jossey-Bass Publishers
(May 2003).
Book Review of “Managing Diversity in Public Sector Workforces” by Norma M. Riccucci (2002) in Journal of Urban Affairs, Vol. 24, No. 5 (Fall, 2003).
PresentationsWith Nicholas Henry (Georgia Southern University), Lana Morris (The University of Texas at Austin) and David Schachter (New York University). “The Internship Experience: Still Relevant After All These Years?” Convener and presenter on a panel presentation at the annual conference of the National Association of Schools of Public Affairs and Administration, Charleston, S.C. (October 16, 2008).
“Federal Hiring Practices: The View from a Regional Perspective”. Workshop on innovative recruitment and selection procedures undertaken by the U.S. Environmental Protection Agency, Southern Regional Operations Center for Virginia and North Carolina. Presented at the 2007 NASPAA Career Directors Conference, Duke University, North Carolina. (December 3, 2007).
“Succession Planning and Management,” a 1-½ day presentation and facilitation session on training activities for program heads on succession planning strategies, retaining institutional knowledge and utilizing post-retirees on the work site, presented at the Spring 2007 Regional T2 Centers/FHWA Program Directors Peer Exchange Meeting, University of Delaware, Newark, Del. (March 2-3, 2007).
With Martin Black, Elizabeth Casalle (both from Carnegie Mellon University) and Loren Becker (Duke University), “The Delaware Model in Action: Supporting Student Learning through Innovation, Infrastructure and Collaborative Funding,” a panel presentation at the annual conference of National Association of Schools of Public Affairs and Administration, Washington, D.C. (October 14, 2005).
“Succession Planning for Organizational Effectiveness: Interpreting the Handwriting on the Wall,” A presentation at the 14th National and 12th Pennsylvania Annual Case Management Conference (Co-sponsored by the National Association of Case Management (NACM), Drexel University College of Medicine, and the State of Pennsylvania, Philadelphia, Pa. (June 7, 2005).
“Succession Planning and Management: Scanning Programs and Models Across the Nation,” a presentation at the annual Roadway Management Conference (Sponsored through the Transportation Technology Transfer Centers of Pennsylvania, Maryland, Delaware, Virginia and West Virginia), Hershey, Pa. (March 30, 2005).
“Preparing Nominees for the PMI Assessment Center Process,” panel presentation to key academic stakeholders from the U.S. Office of Personnel Management (OPM) and NASPAA, American University, Washington, D.C. (August 11, 2003).
“Bringing Best Practices from Concept to Reality: First Steps in the First State to Strengthen Hiring Practices at the Agency Level,” with Kathryn Denhardt, Amy Lazor, and Victoria Stewart, a panel presentation at the annual conference of the American Society for Public Administration, Washington, D.C. (March 16, 2003).
“Identifying and Measuring Effectiveness Standards for Internship Programs,” facilitated discussion session for NASPAA Career Services Directors Annual Meeting, Washington, D.C. (November 7-8, 2002).
“Best Practices on Creating and Enhancing Internship Experiences in Local Governments,” a presentation at the annual conference of the National Association of Schools of Public Affairs and Administration, Los Angeles, CA (October 19, 2002).
“Naivete Meets Best Laid Plans: Electronically Surveying Stakeholders of the Delaware Department of Education,” with Maria Aristigueta, Annual Conference of the Eastern Evaluation Research Society (EERS), Absecon, N.J. (April 29, 2002).
“The University of Delaware’s Internship Program in the Context of the Delaware Model: Lessons Learned Over 25 Years,” with Jeffrey Raffel, Annual Conference of the National Association of Schools of Public Affairs and Administration, Richmond, Va. (October 20, 2000).
“Utilizing Focus Groups to Measure Customer/Client Expectations,” a special briefing for the members of the Delaware Alcoholic Beverage Control Commission as part of their “Sunset Legislation“ review process (January 13, 1997).
“Challenges to Innovation in Public-Sector
Organizations,” The keynote presentation at the Institute
for Public Administration’s public service seminar Introducing
Quality Programs: Beginning the Process, Newark, Del., (December
15, 1995).
