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Delaware Institute for Local Government Leaders

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title page graphicPresentation

"Serving the Public On-Line"

10/26/01   presenter: Mark Deshon

This presentation was given at the 13th Delaware Institute for Local Government Leaders, which was sponsored by the University of Delaware Institute for Public Administration, in cooperation with the Delaware League of Local Governments, the Sussex County Association of Towns (SCAT), and the Delaware Association of Town Managers. NOTE: The presenter apologizes for the fact that the Rehoboth Beach site did not make it into this presentation.

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PRESENTATION CONTENTS

 

Serving the Public On-Line
  Acknowlegements
  E-Government

Municipal Examples Nationwide
  Levels of Complexity
  Examples of Publishing
    Internet Privacy Policy
    Community Profile
    Downloadable Forms
  Examples of Interaction
    Citizen Inquiries
    Polling Place Query
    Reporting a Dead Bird
    You Be the Mayor
  Examples of Transaction
    Parking Ticket Payment
    Business Licenses
  Is Your Municpality Plugged In?
  Barriers to Cross

What Delaware Cities and Towns Offer
  Methodology
  Categories
  Categories
(continued)

 

  Categories (continued)
  Population vs. On-Line Services
    Unique Features
    Other Nice Publish-Level
    Features
  Conclusions
  Recommendations

Making Municipal Homepages Effective
  Outline
  Methodology
  Criteria
(including Text-Only Option)
    Domain Name
    Load Time
    Text Description
    Title Info
    Use of Meta Tags
    Contact Info
    "Real Estate" Use
    Design
  Data Summary
  Conclusions
  Resources

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